ITIL Service Manager / IT Service Management (ITSM) Lead

Implements and manages IT service management processes based on ITIL frameworks, overseeing incident, problem, change, and service level management to improve IT service delivery and customer satisfaction.

Median salary: $98,000. Projected growth to 2033: 3%. Typical education: Bachelor's in IT or Business; ITIL 4 Managing Professional or Strategic Leader certifications.