Director of IT Service Management
Impact: Operational efficiency, Customer satisfaction, Risk reduction
Oversee the design, implementation, and continuous improvement of IT service management processes and strategies to ensure high-quality service delivery and operational efficiency.
What the day looks like
- People interaction
- Extensive
- Team vs solo
- 80% Team / 20% Solo
- Client facing
- Frequent
- Impact visibility
- Very High
- Travel
- Minimal
- Schedule flexibility
- Flexible
- Remote work
- Hybrid
- Typical work hours
- 45-55 hours/week
- Stress level
- High
At a glance
- Median salary
- $160,000
- Entry-level
- $100,000 - $130,000
- Senior
- $200,000+
- Growth by 2033
- 7% (average)
- Demand
- Growing
- Freelance potential
- Low
- Salary growth potential
- High to 60-100% growth from entry to senior
- Typical student debt
- $30,000 - $60,000
Skills you'll use
Hard skills
- ITIL
- Service Level Management
- Project Management
- Cloud Computing
- Cybersecurity
- Vendor Management
- Budgeting
Soft skills
- Leadership
- Strategic Thinking
- Communication
- Problem-Solving
- Stakeholder Management
- Adaptability
Technical complexity: Very High
How to get there
- Minimum education
- Bachelor's Degree
- Licensing
- No
- Years to mid-career
- 5-8 years
- Years to senior
- 10-15 years
- Career switching
- Moderate
Where this career leads
How people arrive here
Where you can go from here
Typical progression
- IT Manager
- Senior IT Manager
- Director of IT Service Management
- VP of IT
Future outlook
- Automation probability
- 10% to low risk due to strategic and leadership components
- AI disruption risk
- Low
- Demand trend
- Growing
How people feel about it
- Overall satisfaction
- 3.9/10
- Meaning
- 4/10
- Work-life balance
- 3.2/10
- Prestige
- 8.5/10
- Social perception
- High