VP of Customer Success
Impact: Strategic, Operational, Relational
Leads the customer success department, developing strategies to maximize customer retention, satisfaction, and loyalty. Oversees customer success managers, implements best practices, and collaborates with sales, marketing, and product teams to ensure a seamless customer journey and drive business growth.
What the day looks like
- People interaction
- Extensive
- Team vs solo
- Team
- Client facing
- Always
- Impact visibility
- High
- Travel
- Moderate
- Schedule flexibility
- Flexible
- Remote work
- Hybrid
- Typical work hours
- 50
- Stress level
- High
At a glance
- Median salary
- $180,000
- Entry-level
- $120,000
- Senior
- $250,000
- Growth by 2033
- 15%
- Demand
- Growing
- Freelance potential
- Low
- Salary growth potential
- Excellent
- Typical student debt
- $60,000
Skills you'll use
Hard skills
- CRM Software
- Customer Analytics
- SaaS Knowledge
- Account Management
- Process Improvement
- Financial Acumen
Soft skills
- Leadership
- Communication
- Problem-solving
- Empathy
- Strategic Thinking
- Negotiation
Technical complexity: High
How to get there
- Minimum education
- Master's degree
- Licensing
- No
- Years to mid-career
- 7
- Years to senior
- 12
- Career switching
- Moderate
Where this career leads
How people arrive here
Where you can go from here
Typical progression
- Customer Success Manager
- Director of Customer Success
- VP of Customer Success
Future outlook
- Automation probability
- Low
- AI disruption risk
- Moderate
- Demand trend
- Growing
How people feel about it
- Overall satisfaction
- 4/10
- Meaning
- 4/10
- Work-life balance
- 3.5/10
- Prestige
- 8.5/10
- Social perception
- High