Voice of Customer Analyst
Impact: Product and Service Improvement
Collects, analyzes, and interprets customer feedback to identify trends and insights for product and service improvement.
What the day looks like
- People interaction
- Moderate
- Team vs solo
- Team-oriented
- Client facing
- Rarely
- Impact visibility
- High
- Travel
- Minimal
- Schedule flexibility
- Flexible
- Remote work
- Hybrid
- Typical work hours
- 40-45 hours
- Stress level
- Moderate
At a glance
- Median salary
- $88,000
- Entry-level
- $60,000
- Senior
- $135,000+
- Growth by 2033
- 11%
- Demand
- Growing Fast
- Freelance potential
- Moderate
- Salary growth potential
- High
- Typical student debt
- $20,000 to $40,000
Skills you'll use
Hard skills
- Survey Design
- Text Analytics
- Business Intelligence Tools
Soft skills
- Data Analysis
- Communication
- Problem Solving
Technical complexity: High
How to get there
- Minimum education
- Bachelor's Degree
- Licensing
- No
- Years to mid-career
- 5
- Years to senior
- 9
- Career switching
- Moderate
Where this career leads
How people arrive here
Where you can go from here
Typical progression
- Senior VOC Analyst, Product Manager (Customer Insights)
Future outlook
- Automation probability
- Moderate
- AI disruption risk
- Low
- Demand trend
- Growing Fast
How people feel about it
- Overall satisfaction
- 7.7/10
- Meaning
- 7.2/10
- Work-life balance
- 7.5/10
- Prestige
- 7.6/10
- Social perception
- Moderate