IT Support Engineer
Impact: Direct operational support, ensuring business continuity.
Provides technical assistance, support, and advice to computer users and organizations. This includes troubleshooting hardware and software issues, installing and configuring systems, and maintaining networks. They act as the first point of contact for technical problems, ensuring smooth operation of IT infrastructure and user satisfaction.
What the day looks like
- People interaction
- Extensive
- Team vs solo
- Team-oriented
- Client facing
- Always
- Impact visibility
- Moderate
- Travel
- Low
- Schedule flexibility
- Rigid
- Remote work
- Hybrid
- Typical work hours
- 40 hours/week
- Stress level
- Moderate
At a glance
- Median salary
- $60,000
- Entry-level
- $45,000
- Senior
- $85,000
- Growth by 2033
- 8%
- Demand
- Growing
- Freelance potential
- Moderate
- Salary growth potential
- 25%
- Typical student debt
- $20,000 - $30,000
Skills you'll use
Hard skills
- Troubleshooting
- Network Administration
- Operating Systems
Soft skills
- Problem-solving
- Communication
- Patience
Technical complexity: Moderate
How to get there
- Minimum education
- Associate's Degree
- Licensing
- No
- Years to mid-career
- 3-5 years
- Years to senior
- 7-10 years
- Career switching
- Moderate
Where this career leads
How people arrive here
Where you can go from here
Typical progression
- Help Desk Technician
- IT Support Engineer
- Systems Administrator
- IT Manager
Future outlook
- Automation probability
- 15%
- AI disruption risk
- Low
- Demand trend
- Growing
How people feel about it
- Overall satisfaction
- 3.5/10
- Meaning
- 3.5/10
- Work-life balance
- 3.5/10
- Prestige
- 5.5/10
- Social perception
- High