IT Support Analyst
Impact: Direct operational support, ensuring business continuity.
Provides technical assistance and support related to computer systems, hardware, and software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
What the day looks like
- People interaction
- Extensive
- Team vs solo
- Mix of team collaboration and individual problem-solving
- Client facing
- Frequent
- Impact visibility
- Moderate
- Travel
- Low
- Schedule flexibility
- Structured
- Remote work
- Hybrid
- Typical work hours
- 9 AM - 5 PM
- Stress level
- Moderate
At a glance
- Median salary
- $60,000
- Entry-level
- $45,000
- Senior
- $80,000
- Growth by 2033
- 7%
- Demand
- Growing
- Freelance potential
- Low
- Salary growth potential
- 30%
- Typical student debt
- $20,000 - $40,000
Skills you'll use
Hard skills
- Troubleshooting
- Network basics
- OS knowledge
Soft skills
- Problem-solving
- Communication
- Patience
Technical complexity: Moderate
How to get there
- Minimum education
- Associate's Degree
- Licensing
- No
- Years to mid-career
- 3
- Years to senior
- 7
- Career switching
- Moderate
Where this career leads
How people arrive here
Where you can go from here
Typical progression
- Systems Administrator, Network Engineer, Cybersecurity Analyst
Future outlook
- Automation probability
- 20%
- AI disruption risk
- Low
- Demand trend
- Growing
How people feel about it
- Overall satisfaction
- 3.5/10
- Meaning
- 3.5/10
- Work-life balance
- 3.5/10
- Prestige
- 5/10
- Social perception
- Moderate