Help Desk Technician / IT Support Tier 1

Provides first-line technical support to end users, troubleshooting hardware, software, and network issues via phone, email, and ticketing systems, escalating complex problems to higher tiers.

Median salary: $45,000. Projected growth to 2033: 5%. Typical education: Associate's or Bachelor's in IT; CompTIA A+ certification; no degree required with certifications.