Call Center Agent
Impact: Direct customer support
Call center agents handle incoming and outgoing customer calls, addressing inquiries, resolving issues, and providing information about products or services. They often work with CRM software and follow scripts or guidelines to ensure consistent service.
What the day looks like
- People interaction
- Extensive
- Team vs solo
- Team-oriented
- Client facing
- Always
- Impact visibility
- Moderate
- Travel
- None
- Schedule flexibility
- Rigid
- Remote work
- Hybrid
- Typical work hours
- 40 hours per week
- Stress level
- High
At a glance
- Median salary
- $38,000
- Entry-level
- $30,000
- Senior
- $48,000
- Growth by 2033
- -2%
- Demand
- Declining
- Freelance potential
- Low
- Salary growth potential
- Low to Medium
- Typical student debt
- Low
Skills you'll use
Hard skills
- CRM Software
- Data Entry
- Active Listening
Soft skills
- Communication
- Empathy
- Problem-solving
Technical complexity: Moderate
How to get there
- Minimum education
- High school diploma or equivalent
- Licensing
- No
- Years to mid-career
- 3-5 years
- Years to senior
- 7-10 years
- Career switching
- Moderate
Where this career leads
How people arrive here
Where you can go from here
Typical progression
- Call Center Supervisor, Customer Service Manager, Trainer, Quality Assurance Specialist
Future outlook
- Automation probability
- 45%
- AI disruption risk
- Moderate
- Demand trend
- Declining
How people feel about it
- Overall satisfaction
- 3/10
- Meaning
- 3.5/10
- Work-life balance
- 3/10
- Prestige
- 3.5/10
- Social perception
- Moderate